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LuxuryEvening.com Customer Q&A

By  carol anastasi,   posted Nov 8, 2017
hi. i'm looking to order E2043 gown in black ,i'm not to sure if gown will fit or made well, if i would order 2 dress the same can i return the wrong size
By  Customer Service Center,   posted Nov 8, 2017
Hi,thank you for your inquiry. Carol, you can check our size chart before ordering a dress, http://www.luxuryevening.com/info/Standard-Size-Chart/, if you can't find your size in the size chart, please refer to this guide: http://www.luxuryevening.com/info/How-to-Measure/, then you can choose custom size for your dress, the dress will fit you perfectly. Enjoy your shopping here.
By  John R Durgan,   posted Oct 10, 2017
The Dress we ordered on the 25th of September, still shows a status of "processing. How soon can we expect the dress to be shipped. The order number is LEF24279
By  Customer Service Center,   posted Oct 12, 2017
Hi,thank you for your inquiry. The dress has been shipped by UPS, the tracking number is 1Z001F240453285594 Enjoy your shopping here.
By  Jayne,   posted Sep 24, 2017
Hi there I live in Australia and urgently need a dress. My measurements are Bust 42 Waist 38 Hips 42. Do you have anything with a sleeve in Royal blue, red or black available with a sleeve please.
By  Customer Service Center,   posted Sep 25, 2017
Hi,thank you for your inquiry. All our gowns can be made in Royal Blue, red and black. You can check the link to find all the gowns with sleeves: http://www.luxuryevening.com/Dresses/Evening-Dresses-with-Sleeves_184/ Enjoy your shopping here.
By  C Mayer,   posted Aug 15, 2017
Can you wear a regular bra with this dress? Can it be made in a tea length?
By  Customer Service Center,   posted Aug 16, 2017
Hi,thank you for your inquiry. The dress is with a built-in bra, you don't need to wear the bra.
And if you want the dress in a tea length, you can add your requirements in the remarking box when you place the order. Enjoy your shopping here.
By  Kimber,   posted Jul 2, 2017
This looks really brown. Is it truly copper?
By  Customer Service Center,   posted Jul 2, 2017
Hi,thank you for your inquiry. Do you mean you want the dress same as picture? Enjoy your shopping here.
By  Diana Bowe,   posted Jun 4, 2017
What would be the cost to add a full back to style #E3187 and how long would it take? I would like to order a size 18
By  Customer Service Center,   posted Jun 11, 2017
Hi,thank you for your inquiry. We will charge you 19.99 dollars if you want a full back.
we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time. Enjoy your shopping here.

By  Lu,   posted Mar 21, 2017
What is your return policy if the dress does not fit?
By  Customer Service Center,   posted Mar 21, 2017
Hi,thank you for your inquiry. http://www.luxuryevening.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  Samara Gosden,   posted Jan 31, 2017
I was wondering if I could get a discount if I buy 3 of the same dress
By  Customer Service Center,   posted Feb 12, 2017
Hi,thank you for your inquiry. Sorry, if you buy more than 5 dresses, we will give you a discount. Enjoy your shopping here.
By  Abigail Watson,   posted Jan 21, 2017
Hello! I was wondering if it would be possible to add 3/4 length sleeves to the dress E1406. Can this be custom made? Also, after ordering it, how long does it usually take to ship? Thanks so much for your time! Best, Abigail
By  Customer Service Center,   posted Jan 22, 2017
Hi,thank you for your inquiry. If you want to add 3/4 sleeves, we can make it and we will charge you 39.99 dollars for the extra fabric and sequins.
Could you tell us when you will need it?
We will see if we can make you get it in time. Enjoy your shopping here.
By  christina,   posted Dec 20, 2016
I am interested in http://www.luxuryevening.com/p/Floor-Length-A-Line-Chiffon-Beaded-V-Neck-Empire-Waist-Evening-Dress_3005/ for a friend. she is normally about a 20W (womens--or plus) in US size... if she ordered how long will it take. She needs it in early January also... do you have measurements it will fit.. bust wise. and waist..length
By  Customer Service Center,   posted Dec 26, 2016
Hi,thank you for your inquiry. Dear, we suggest you should compare her size with our standard size chart http://www.luxuryevening.com/info/Standard-Size-Chart/, if there is no her size, then choose custom size for her so that the dress will fit her. Enjoy your shopping here.
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